Frequently Asked Questions

How do I know that the quality and finish of my product will reflect the samples you have shown me?
Due to the manufacturing and hand finishing process, no two slabs are ever the same. However, we do ensure the highest quality outcome of every poured slab through the use of superior materials, investment in quality production procedures, processes and craftsmen.

Will my piece be solid concrete or just a render like other pieces I have seen on the market?
Our concrete is the real deal! Hand poured solid slabs that are hand finished to for the highest quality look, feel and most importantly is hard wearing and long lasting.

Do you offer personal consultations?
Due to the size of the area we service we are not able to visit every site prior to providing a quote, however, we are able to offer a design consultation if you are able to visit our workshop, or by phone. We can offer some variations based on our product knowledge and work closely with architects and designers to ensure the clients needs are met.

Once a quote is approved for more complex projects such as kitchen and BBQ benches, or commercial projects, we will visit the site and complete a site check to ensure we have all the details we need prior to fabrication. This is not required for furniture and we are generally able to confirm all details via email or phone.

We can also provide colour samples to ensure the completed piece fits in with your decor.

A cost may apply for a more detailed design consultation, which may include preliminary plans, however this is redeemable against the cost of your furniture should you wish to proceed.

Is it possible for me to see the tables in person?
Yes! Our workshop has projects under fabrication at all times and we are adding to the pieces in our showroom space. We do not have all the tables on display, however you are able to see the quality and finish of the pieces we make.

We work closely with you to create the concrete piece that's right for you and your space. If you would like to arrange an appointment, please contact us on or call 0481 942 411. Alternatively, visit our Stockists page where select items from our collection can be viewed.

Once a quote is approved and an order placed, how do I pay for my new products?
Payments can be made via a bank Electronic Funds Transfer or via our secure online payment gateway. A 50% deposit is taken upon an approved order, and the final 50% is required prior to delivery. We also accept credit card payments but there is a fee of 1.75%

How long is delivery wait time and what is the cost?
Depending on what your order consists of, usually 6-8 weeks for custom designs and tables, up to 4 weeks for basins. You’ll be given an approximate delivery date upon approval of your order as well as an estimate of delivery fees, as this will vary depending on your order and location.

What if I have a particular need or query about something that has not been discussed here on the site?
Not a problem. Just give our team a call on 0481 942 411 and ask about absolutely anything you’re not sure of. Our personalised service is what makes us so special. So use it!

Do you deliver outside of Australia?
Due to the huge expense of delivering our pieces outside of Australia, this service is intended for within Australia only. 

Please see our ‘Concrete Care’ guide for all the information you need on caring for and maintaining your Slabs by Design concrete furniture and basins.